Privacy Policy

At STOTRA, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you shop on our online clothes shopping platform.

1. Information We Collect

Personal Information: We collect personal information such as your name, email address, phone number, shipping address, and payment details when you make a purchase, create an account, or subscribe to our newsletter.
Browsing Information: We collect information about your interactions with our website, including pages viewed, links clicked, and other actions taken. This information helps us understand your preferences and improve your shopping experience.
Device and Technical Information: We collect technical information about your device, including IP address, browser type, operating system, and device identifiers, to ensure our platform functions correctly and securely.

2. How We Use Your Information

Order Processing: We use your personal information to process and fulfil your orders, including shipping and delivery, and to provide customer support.
Communication: We use your email address to send order confirmations, shipping notifications, and updates about your order. If you opt-in, we will also send promotional emails and newsletters.
Improvement and Personalization: We use browsing and technical information to analyse website performance, enhance user experience, and personalize your shopping experience by showing you products and offers tailored to your interests.
Security: We use your information to detect and prevent fraud, abuse, and other harmful activities, and to maintain the security and integrity of our platform.

3. Who we share your information with

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if necessary to protect the rights, property, or safety of STROTA, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

4. What rights and choices you have over your data

Access and Update: You can access and update your personal information by logging into your account on our platform.
Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the emails. Please note that you will still receive transactional emails related to your orders.
Delete: You can request the deletion of your account and personal information by contacting our customer support team. We will comply with your request as required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

6. Children’s Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.