Terms and Conditions – Stotra Apparels

Terms & Conditions

Welcome to STOTRA’s website. By accessing and using this site, you agree to abide by the following terms and conditions. Please read these carefully, as they outline your rights and obligations when using our site and purchasing our products.

1. General Information

STOTRA is committed to offering sustainably crafted clothing and toys. We emphasize quality, craftsmanship, and fair business practices. By purchasing from our website, you enter into a binding agreement with STOTRA and agree to our terms and conditions.

2. Eligibility to Purchase

To place an order, you must be at least 18 years old and have a valid credit or debit card or a valid payment method. By placing an order, you confirm that all information provided is accurate and complete.

3. Product Information and Availability

All product details, descriptions, and prices are provided in good faith and are accurate at the time of publishing. Majority of the products are hand-embroidered and hand crafted, so minor variations in colour, pattern, or design may occur, adding to the uniqueness of each item. Product availability is subject to change, and we reserve the right to limit quantities or discontinue products without prior notice.

4. Pricing and Payment

All prices listed on our website are in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated. STOTRA reserves the right to adjust prices at any time without prior notice. The price of the product at the time of purchase will be honoured. Payment must be made in full at the time of purchase. We accept all major credit/debit cards and digital payment methods.

5. Shipping and Delivery

We aim to process and dispatch orders within 2-3 business days, though delivery times may vary depending on your location. Shipping charges are additional unless specified otherwise. Any applicable shipping fees will be added during the checkout process. For international orders, please check with us regarding the shipping options and charges.

6. Return and Exchange Policy

We aim for complete customer satisfaction. If you wish to return or exchange an item, please refer to our Refund & Exchange Policy for eligibility and procedures.

7. Use of Our Website

You agree to use our website responsibly and not to engage in any activity that disrupts or interferes with its proper functioning. All content, including images, text, and product designs, is the property of STOTRA and is protected under copyright laws. Unauthorized use, distribution, or reproduction is prohibited.

8. Intellectual Property

All materials on this site, including but not limited to images, designs, logos, and written content, are the intellectual property of STOTRA. Any use, modification, or reproduction of our intellectual property without permission is strictly prohibited.

9. Liability and Disclaimer

STOTRA endeavours to ensure that the information on the website is accurate, but we do not warrant that product descriptions or other content are error-free. In no event will STOTRA be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our website or products.

10. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, India.

11. Changes to Terms & Conditions

STOTRA reserves the right to modify or update these terms and conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website following any changes indicates your acceptance of the new terms.